ABAX is one of the largest telematic companies in Europe with high-quality software and hardware developed in-house. Our services help customers stay up to date, become more efficient and save money through world-class SaaS (Software as a Service). We have built a fully integrated software platform which can be adapted to the innovative services of the future. Our hardware and software are easy to install and intuitive to use. We have grown from being a vehicle tracking company covering mileage claims to becoming a leading SaaS provider, offering management solutions for all moving company assets such as vehicles, machinery, equipment, and tools.

We have more than 350 employees across offices in eight countries. Our Headquarters and Tech Centre are situated in Larvik, on the southeast coast of Norway. Our values: Enthusiastic, Innovative, Customer-Centric and Sustainable form the foundation of our daily work, every hour of every day. 

Job Description

Would you like to be part of one of the most influential contributors in the future of telematics? ABAX Netherlands is expanding the customer-for-life team and we are now looking for Customer Success Agent. In this role you will be responsible for managing and selling ABAX services to the existing install base and further build on our customer relationships. You will also be responsible for onboarding of new customers. 

Job Responsibilities

• Manage small & medium sized customers in Netherlands.
• Work closely with your sales colleagues to make sure that new customers are introduced to ABAX the best possible way - onboarding of new customers.
• Proactively explore upsell opportunities, from detection to completion.
• Lead generation through customer contact.
• Carry out tasks such as online meetings, customer care calls, participate in program driven projects.
• Use our reporting tools, CRM tools and sales training tools in the best way to position ABAX solutions.

We offer you

A growing and dynamic workspace with engaged and dedicated colleagues from all over the world. At ABAX, no two days are alike, and we offer a varied role with a lot of responsibility. With the right mindset, this role will challenge and allow you to keep developing your skills. We take pride in that ABAX workplaces are pleasant and designed for personal advancement and fulfillment. We do our utmost to facilitate employee satisfaction — at work and in their free time.

We use well proven technology that has been continuously updated and developed over the last 10 years. ABAX has full ownership of all our technology areas and all development (hardware, software and firmware) is done inhouse. This makes ABAX a unique, exciting and challenging place to work! 

Other benefits include

• Onboarding through ABAX School where you will learn more about our organization, vision, mission and product
• Competitive salary including a commission structure
• Accommodating office space
• Biyearly kickoffs
• Good working conditions (pension scheme, laptop, mobile phone)

Required skills and qualifications

• Bachelor degree or equivalent in sales experience in B2B ICT or other service oriented domains.
• Excellent communication-, presentation- and interpersonal skills in Dutch.
• Good communication skills in English since this is our corporate language.
• Experience using video or webinar and phone as a communication and presentation tool.
• Ability to communicate at multi-levels and across industries.
• Driver's license.

Nice-to-have

• Experience within SaaS and telematics
• Experience with IoT and direct sales
  

Personal attributes
We are looking for a person who recognizes themselves in our four values: enthusiastic, innovative, customer-centric and sustainable. We believe that you are communicative, goal-oriented and have a good ability in prioritizing your tasks. At ABAX, we highly value teamwork where being a team player is essential for our continued success. The ideal candidate has a mindset that expects to be challenged, always looking for ways to work smarter and is motivated by open continuous feedback on performance.

Other information

• Start date: As soon as possible
• Work extent: Full time
• Location: Diemen
• Our recruitment process: We use recruitment tests in all of our recruitment processes to ensure an unbiased and fair assessment.