ABAX is the second-largest telematics company and one of the largest IoT companies in Europe. Telematics is the art of connecting mobile and distributed assets and is one of the fastest-growing IoT segments. We develop our own line of hardware, firmware and software; tied together in an open platform that allows other sensors to connect and collect data through the ABAX Global Network. ABAX provides an innovative end-to-end platform to support digitalization and automation for our customers. Hosted and born in the cloud, we are always available.

We have more than 350 employees across offices in eight countries. Our Headquarters and Tech Centre are situated in Larvik, on the southeast coast of Norway. Our values: Enthusiastic, Innovative, Customer-Centric and Sustainable form the foundation of our daily work, every hour of every day.

Job Description
Would you like to be part of one of the most influential contributors in the future of telematics? ABAX UK is looking for another colleague to join the customer support team in Peterborough. As a customer support agent your main responsibility is to provide support and appropriate solutions to customer queries within technical, taxation, usage and general customer relations issues.

Job Responsibilities

• Manage large amount of incoming calls, emails and web/chat, according to ABAX standards.
• Provide support and appropriate solutions to customer queries within technical, taxation, usage and general customer relations issues.
• Follow each customer query up until completion.
• Record customer interactions by entering and verifying information by using the right method and systems.
• Maintain the company’s database in systems applicable.
• Communicate with, assist, and build sustainable and good relations with other departments.
• Pro-active activities towards existing customer database
• Go the extra mile to engage and follow up customers.

We offer you

A growing and dynamic workspace with engaged and dedicated colleagues from all over the world. At ABAX, no two days are alike, and we offer a varied role with a lot of responsibility. With the right mindset, this role will challenge and allow you to keep developing your skills. We do our utmost to facilitate employee satisfaction — at work and in their free time.

Other benefits include

• Onboarding through ABAX School where you will learn more about our organization, vision, mission and product.
• Accommodating office space
• Biyearly kickoffs
• Good working conditions (pension scheme, laptop, mobile phone)
• Healthcare and life cover

Skills and qualifications

• Excellent communication, presentation and interpersonal skills in English

Nice-to-have

• Previous experience in a similar role

Personal attributes
We are looking for a person who recognizes themselves in our four values: enthusiastic, innovative, customer-centric and sustainable. We believe that you are well-organized, communicative and have a good ability in prioritizing your tasks. At ABAX, we highly value teamwork where being a team player is essential for our continued success.

Other information

• Start date: As soon as possible
• Work extent: Full time
• Salary: from 21K per year
• Location: Peterborough 
• Our recruitment process: We use recruitment tests in all of our recruitment processes to ensure an unbiased and fair assessment.