Job Description
ABAX is now looking for two part-time Insurance Operations Managers to our SmartMobility department. For a period of three months (2-3 hours/day) you will support the team by managing UK and European insurance partnership operations. You will be responsible for the daily administrative processes, managing the provisioning, usage and return of telematics devices as well as order processing. Working from our office in Peterborough is preferred, but WFH is also an option. Office visits will be required for training and collaboration.

Job Responsibilities

• Order processing
• Outbound Account Management calls to customers
• Liaising with internal stakeholders to troubleshoot and resolve challenges or anomalies

We offer you
A growing and dynamic workspace with engaged and dedicated colleagues from all over the world. At ABAX, no two days are alike, and we offer a varied role with a lot of responsibility. We take pride in that ABAX workplaces are pleasant and designed for personal advancement and fulfillment. We do our utmost to facilitate employee satisfaction — at work and in their free time.

Other benefits include

• Onboarding through ABAX School where you will learn more about our organization, vision, mission and product.
• Accommodating office space
• Biyearly kickoffs
• Good working conditions (pension scheme, laptop, mobile phone)
• Healthcare and life cover

Required skills and qualifications

• Previous customer relationship management, via outbound and inbound telephone experience is necessary
  
• Fluent in English, both written and spoken
• Fluent in French or Dutch, both written and spoken
• Previous experience of administration and using CRM and reporting systems
  
• Insurance industry related experience is hugely helpful to this role and highly desirable
  
• Experience in working to Key Performance metrics and Service Level Agreements

Personal attributes
We are looking for a person who recognizes themselves in our four values: enthusiastic, customer-centric, innovative, and sustainable. We believe that you are well-organized and have a good ability in prioritizing your tasks. At ABAX, we highly value teamwork where being a team player is essential for our continued success. .

Other information

• Start date: As soon as possible
• Work extent: Part-time for three months, 10-12 hours per week -> 2 hours/day
• Location: Peterborough/hybrid
• Our recruitment process: We use recruitment tests in all of our recruitment processes to ensure an unbiased and fair assessment. 
  

About ABAX

By translating the customers' needs into advanced technology solutions, ABAX unlocks company data potential.

ABAX is one of the largest telematics companies in Europe with solutions for mileage claim, tool tracking, and equipment control with over 500 000 tracked units all over the world. In 2020 ABAX started a journey expanding into developing mobility data solutions entering new verticals like insurance and leasing being the preferred mobility data provider for the B2B industry on a wider scale. ABAX solutions help our customers run their businesses smarter and more sustainable, making it easy to improve efficiency, comply with legislation, and increase profitability.

We know happy employees equal happy customers, and we do our utmost to facilitate employee satisfaction, both in and out of work. We have more than 350 employees across offices in eight countries. Our Headquarters and Tech Centre are situated in Larvik, on the southeast coast of Norway. Our values: Enthusiastic, Customer-centric, Innovative and Sustainable form the foundation of our daily work, every hour of every day.