As a Customer Success Manager (CSM) at Automile, you’ll be the go-to person for our most valued customers — a strategist, relationship builder, and growth champion. You’ll build long-term, value-driven partnerships by ensuring smooth onboarding, proactive engagement, and tailored solutions that maximise adoption, drive growth, and prevent churn.

You’re someone who thrives on autonomy and loves creating impact — turning everyday interactions into lasting relationships. You’re not just maintaining accounts; you’re transforming them.

What You’ll Do

• Lead smooth, value-driven onboarding experiences that ensure quick customer adoption.
• Build and nurture trusted relationships, acting as a strategic advisor to key stakeholders.
• Proactively manage your portfolio — identifying risks early and driving retention and renewals.
• Spot and seize cross-sell and upsell opportunities to expand customer value.
• Collaborate with Product, Sales, and Support to deliver seamless customer experiences.
• Champion customer satisfaction, representing their voice to drive continuous improvement.

What We’re Looking For

• Proven experience in Customer Success, Account Management, or Retention, ideally in a SaaS or tech environment.
• Strong relationship-building and communication skills, acting as a consultative advisor to your client portfolio.
• Demonstrates the ability to identify opportunities, mitigate churn risks, and drive value at every stage of the customer lifecycle.
• Experience working cross-functionally with Sales, Product, and Support to deliver unified outcomes.
• A self-starter who takes ownership, prioritises effectively, and thrives in a dynamic, fast-growing environment.

Why Join ABAX / Automile?

• A high-impact role in a leading telematics and IoT company, shaping the future of smart mobility.
• A collaborative, international environment where ideas turn into action.
• Continuous learning opportunities and a chance to work with cutting-edge technology.
• Competitive compensation and benefits in a fast-moving scale-up culture.

Ready to Apply?
If you’re passionate about nurturing customer relationships, driving retention, and helping businesses thrive through technology, we’d love to hear from you!

Background Checks & References:
Employment at ABAX depends on receiving satisfactory references.
As part of our recruitment process, we carry out digital reference checks via RefApp, an online solution.
Please note that a background check may also be conducted alongside the reference check.

Equal Opportunities:
At ABAX, we are committed to creating an inclusive working environment for all our colleagues. This commitment also extends to ensuring our recruitment routines and processes are as inclusive as possible. We encourage applicants from all backgrounds to join us and contribute to strengthening our focus on equality and diversity in the workplace.

About ABAX 

ABAX is a leading European telematics IoT platform offering connected mobility solutions for vehicle tracking, tool tracking, and equipment control. Our mission is to deliver mobility data insights that empower people to do more with less. 
 
With over 500,000 tracked assets and 40,000 customers, ABAX delivers reliable and powerful solutions for businesses relying on physical operations. Our advanced platform transforms customer needs into actionable insights and automated reporting, driving efficiency and operational excellence. 
 
We operate across Europe, with over 350 employees working from our facilities in Norway, Sweden, Denmark, Finland, the Netherlands, Belgium, Poland, and the UK. Our Head Office is in Larvik, Norway.