We’re looking for a customer service expert who excels in building strong relationships and delivering effective solutions with a positive and professional attitude.

As a Customer Support Agent at ABAX, based in Amsterdam, The Netherlands, you will be the first point of contact for our customers, ensuring they receive high-quality support and effective solutions. Your responsibilities will include addressing technical issues, providing guidance on taxation-related inquiries, and efficiently managing general customer requests with professionalism and attention to detail.

If you thrive in an environment where your contributions have a direct impact and enjoy solving complex customer challenges, this is the role for you.

Responsibilities:

• Manage a large volume of incoming calls, emails, and web/chat inquiries according to ABAX standards.
• Provide support and appropriate solutions to customer queries related to technical issues, taxation, privacy rules, and system functionality across all or selected product groups, ensuring follow-up until resolution.
• Record customer interactions accurately by entering and verifying information using the appropriate methods and systems.
• Maintain the company’s database using the applicable system.
• Demonstrate commitment to customer satisfaction by going the extra mile to engage and follow up with customers.
• Enhance customer communication by adding value, participating in meetings and training, and proactively obtaining leads during interactions.

We Believe You Have:

• A couple of years of experience in a similar role, preferably in customer service.
• Demonstrated interest in and ability to solve technical issues effectively.
• Handle incoming customer queries in alignment with established standards and performance targets.
• Excellent communication, presentation, and interpersonal skills in Dutch (with a preference for Flemish Dutch, though not required).
• Proficiency in English communication is required as it is our corporate language.

Personal attributes
We are looking for a person who recognizes themselves in our four values: enthusiastic, customer-centric, innovative, and sustainable. We believe that you are well-organized, detail oriented and have a good ability in prioritizing your tasks. At ABAX, we highly value teamwork where being a team player is essential for our continued success. The ideal candidate has a mindset that expects to be challenged, always looking for ways to work smarter and is motivated by open continuous feedback on performance.

Other information

• Location: Amsterdam
• Start date: As soon as possible
• Work extent: Full time

Background Check and Reference Verification:

Successful employment is contingent upon ABAX receiving satisfactory references.

As part of our hiring process, we perform a digital reference check through RefApp, an advanced online solution for managing this procedure.

Please be aware that a background check may be conducted simultaneously with the reference check.

Equal Opportunities:

At ABAX, we are dedicated to creating an inclusive environment for all our colleagues. This commitment extends to ensuring that our recruitment practices and processes are as inclusive as possible. We encourage applicants from all backgrounds to join us in strengthening our focus on equality and diversity in the workplace.

About ABAX

By translating the customers' needs into advanced technology solutions, ABAX unlocks company data potential.

ABAX is one of the largest telematics companies in Europe with solutions for mileage claim, tool tracking, and equipment control with over 500 000 tracked units all over the world. In 2020 ABAX started a journey expanding into developing mobility data solutions entering new verticals like insurance and leasing being the preferred mobility data provider for the B2B industry on a wider scale. ABAX solutions help our customers run their businesses smarter and more sustainable, making it easy to improve efficiency, comply with legislation, and increase profitability.

We know happy employees equal happy customers, and we do our utmost to facilitate employee satisfaction, both in and out of work. We have around 300 employees spread across offices in nine countries. Our Headquarters and Tech Centre are situated in Larvik, on the southeast coast of Norway. Our values: Enthusiastic, Customer-centric, Innovative and Sustainable form the foundation of our daily work, every hour of every day.